FAQs
Here are the most common questions we get asked about bad debt, debt recovery and chasing invoices...
How much does your service cost?
We charge an initial set up fee of £50.00 plus vat which we look to recover from the debtor.
Can your fees be added onto the debt I am owed?
If you are a business that has entered into a contract with your debtor, your terms and conditions may legally (contractually) oblige your debtor to pay any costs associated with collection of the debt. Our in-house lawyer will peruse your terms and conditions and inform you if you are fully covered for recovery of collection costs. If you are not then we will provide you with the clause(s) to fully protect you in the future.
With the correctly drafted terms and conditions, we can provide our services on a self-funding scheme as we will be entitled contractually to collect our fees from your debtor.
How do I know I am dealing with a reputable / ethical business?
Our collections are polite, firm and effective. However, don’t take our word for it - have a look at the Testimonials page.
Can you trace debtors?
Yes. If your debtor is absent then it will be necessary to trace them prior to undertaking any debt collection instructions. There is a separate fee for tracing an absent debtor.
What geographic areas to you cover?
We provide our debt collection services internationally. Predominantly our debt collection services are carried out in the United Kingdom.
Can you collect debt overseas?
Yes. We have a wide network of collections agents throughout the world with who we have agreements to undertake international collections on our behalf.
Do you charge VAT on your fees?
Yes.
Do you offer a discount for volume or repeat work?
Yes of course. Depending on the amount of debts that you send to us on a monthly basis, we will provide a bespoke package depending on the nature and volume of the work sent to us.
Can your fees be collected from my debtor?
Yes. Our commission fee will be added to the debt owed to you and sought from the debtor. You may also be entitled to compensation and interest in accordance with the Late Payment of Commercial Debts and Interest Act. On occasion, your debtor will refuse to pay our fees. We will then take instructions from you as to whether you will accept payment of the amount offered less our commission.
Do you take people to County Court?
We will issue proceedings in your name if necessary. Prior to this happening, our in house lawyer will discuss with you the litigation process and any potential problems that you may incur with issuing proceedings against your debtor.
What happens when I have a County Court Judgment against my debtor?
Once you have a County Court Judgment, there are numerous methods of enforcement. This can include:
a) An Attachment of Earnings Order
This is where their court orders the debtors employers to make payments to you directly from the debtors salary.b) A Third Party Debt Order
This can be useful when the debtor is owed money by a third party. This can include any funds held in the debtors bank account.c) A Charging Order
This is where the debt is charged (secured) against any assets owned by the debtor. This is most commonly used when the debtor owns property. A Charging Order would normally be followed by a request to the Court that an order for sale of the assets is made.
What type of debts do you collect?
We will accept instructions on any debt that is legally owed to you.
What size debts to you collect?
We have no real minimum size debt and certainly no maximum size debt that we collect upon.
How many debts can I send to you?
There is no limit on the amount of debt that you can send to us.
What do you do to collect the debt?
We have numerous methods for collection. We will initially send a letter to your debtor explaining that we have been instructed to collect a debt on your behalf, the amount of the debt and what the debt relates to.
How do I get paid?
Once we have collected the debt, we allow 7 days for clearing through our account. You will be paid as soon as funds have cleared.
